Professional Experience

Director of Technology Services & IT Operations Sector

Banque Du Caire, Egypt | 2018 - Present

• Lead and manage IT technology services, ensuring high customer satisfaction and availability levels.
• Develop and manage long-term strategic direction for IT technology services, aligning with BdC's strategic plan.
• Oversee IT operations, system security, network, and storage services, ensuring reliability, performance, and security.
• Assess industry trends to project future financial technology needs and impacts.
• Establish metrics, KPIs, and SLAs to drive IT service delivery performance.
• Collaborate with business leaders to optimize IT service design, delivery, and support.

Head of IT Network, Security & Infrastructure

Alex Bank - Intesa Sanpaolo, Egypt | 2011 - 2018

• Managed IT communication and network security unit, overseeing strategic planning and budget preparation.
• Analyzed and provided solutions to achieve operational excellence in IT infrastructure.
• Ensured high levels of confidentiality, integrity, and availability of bank information through robust data, voice, and security infrastructure management.
• Coordinated with vendors and service providers to secure support contracts and service delivery.

Senior Network Administrator / Network and Security Team Leader

National Bank of Abu Dhabi, Egypt | 2007 - 2011

• Designed and implemented security projects and network infrastructure.
• Managed Cisco IP Telephony systems, LAN/WAN for high availability, and disaster recovery sites.
• Provided recommendations for hardware, software, and telecommunications equipment to senior management.

Maintenance Supervisor / Engineer

CompuME, Egypt | 2005 - 2007

• Supervised maintenance operations, ensuring high service standards.

IT Helpdesk Engineer

Omega Centre, Egypt | 2003 - 2004

• Provided technical support and resolved IT-related issues for clients.

IT Support Executive

Emirates for Systems Group, Egypt | 2002 - 2003

• Assisted in IT support operations, ensuring effective resolution of technical problems.